Next ’20 OnAir — Week 1 Highlights

2 min readJul 20, 2020


This year, the Next ’20 party just keeps going! Each week until September 8th, there will be new keynotes, demos and chances to connect with other Google Cloud enthusiasts — all available through OnAir in the comfort of your own home.

If you missed out on Week 1, don’t despair! We’ve collected some of the highlights right here:

Google CEO Sundar Pichai and Google Cloud CEO Thomas Kurian kicked this off with a keynote on the challenges of today’s world. The needs of communities and individuals are constantly evolving, especially during the limitations of COVID-19. To help manage applications and data, Google Cloud announced BigQuery Omni. Omni is a multi-cloud analytics solution — powered by Anthos — which allows you to study analytics on other public clouds as well as your own, all in one place. In these uncertain times, we could all use something to make our work a little easier. Check it out now.

Learn to transform your approach to customer service with Contact Center AI. These days, a vast majority of customer-company interactions take place online. With the use of CCAI, businesses can increase timely, personalized customer care without overburdening employees or creating long wait times for customers. Here at Qwiklabs, the new Design Conversational Flow for your Agent lab gives you hands-on experience creating a helpful, knowledgeable AI that improves customer service and efficiency. Try it out once you’ve watched the demo!

Next ’20 OnAir started with a bang, but there’s lots of exciting new Cloud developments yet to come. Make sure to check in next week for our favorite picks of Week 2 — or check them out yourself, live, by registering now. We’ll see you OnAir!