Mitsubishi Heavy Industries Construct Digital Transformation with Looker

  1. How DX can improve customer lifetime value: Mitsubishi Heavy Industries products have a long lifespan, 20–30 years. Historically, profits at time-of-sale were prioritized over customer lifetime value. DX is an opportunity to change that. Mitsubishi Heavy Industries created their Digitalization Promotion Group to lead DX efforts at all of its roughly 20 companies, and is focussed on using digital tools to build lifetime relationships with customers.
  2. How DX can improve ops around the org: Speed. To offer a valuable customer experience, there needs to be a quick turnaround of the PDCA process, where a product is manufactured, customer feedback is obtained, and modifications are made promptly. The Development Promotion Team is responsible for both the architectural aspect of designing the entire DX structure, as well as the engineering aspect for its implementation.
  3. How DX can democratize data: An important key in building a company’s culture is the idea of sharing knowledge. Even with visual operational status of industrial machinery data from IoT and its exploratory analyses, there must be a dashboard that displays such data to business divisions and customers.

--

--

--

Love podcasts or audiobooks? Learn on the go with our new app.

Recommended from Medium

How the Tax Cuts and Jobs Act Hurt Many of the Small Businesses and Individuals It Swore to Protect

Interview with Michele DeStefano — Law Without Walls; University of Miami

The hundred million dollar question

Welcome To Value DeFi

How to Make Ethiopia Startup Friendlier — Tomorrow?

Frog Parable in Finance and why should Traditional Banks care about a wave of FinTech (Financial…

Under Armor has “Marketing Myopia”

Ready for Digital Transformation?

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Qwiklabs

Qwiklabs

More from Medium

Deployment Topologies for Data Fusion with Shared VPCs

Overview of Google Cloud Load Balancers

Google Cloud Platform Basics( Commands for the Beginner)

How to Prepare For The Google Cloud Digital Leader Certification Exam